A major beverage distributor was already experiencing great success and growth over the years, but senior leadership knew that there was still a lot of room for improvement if they wanted to get to the next level.
Although a lot of the key business objectives and organizational goals were being accomplished in the short term, there was underlying cultural concerns that paralyzed further growth and the development of its workforce. The silos within the organization between different departments were growing rapidly, employees had no clear-cut idea as to what the culture was or stood for, and there was no shared sense of purpose and focus.
With these cultural challenges escalating and a digital transformation on the horizon, senior leadership wanted to take action before productivity and performance became hindered and effected the organization’s ability to exceed expected growth.
A cultural change is no easy task and doesn’t happen overnight. One of the biggest challenges with changing an organizations culture and the current behaviors of its workforce is to have complete buy in from the senior leadership team. Many leaders talk about the importance of culture, but then let the hustle and bustle of everyday demands get in the way of gaining real traction to create long-term change and eventually go back to their old ways.
The senior leadership of this major beverage distributor was all in and partnered with Matt Mayberry Enterprises to lead and facilitate a yearlong cultural transformation.
Matt Mayberry Enterprises collaborated with the senior leadership team to develop a cultural change game plan.
- Define the culture. Multiple meetings with top leadership early in the process was strictly geared towards defining the culture and creating a purpose statement for the overriding theme of the new culture.
- Cast the vision and unite. We took the senior leadership team through our in-depth values process to identify new values and behaviors. We also engaged managers and every department within the company to unite the entire organization through a very collaborative process.
- Roll-out plan developed. Working diligently with the senior leadership team, a roll-out plan and communication strategy for the cultural change was created.
- Integrated behavioral guideline plan. For most organizations, their values are aspirational at best and never create real change. After the roll-out plan was developed, we designed a behavioral guideline plan to initiate real change within the organization on how employees can incorporate the new values into their daily activities.
Through a series of workshops and focus groups, leadership training and development was a main priority. Everything starts with leadership, and for a successful cultural transformation to take place, courageous and exceptional leadership is required.
We guided senior leaders and department representatives through the development of new initiatives to embed the new culture and values into everything that the organization does on a day to day basis.
We helped the senior leadership team execute the communication strategy, strengthened accountability and feedback systems to improve performance, and held on-going training workshops for employees.
The impact and results from this cultural transformation for this major beverage distributor has been nothing short of extraordinary. They are experiencing a more collaborative workforce, less negativity in the workplace, key employees who are shifting from good performer to ultra-performer, and shattering expectations.
A few months after the roll-out of the new culture in the middle of a global health pandemic, they flawlessly executed a major digital transformation and revenue is currently up 60%. Taking the time to build a winning culture has paid off big time as this organization will not only weather the Coronavirus pandemic, they will come out of this crisis much stronger than before.
The communication and vulnerability showed from the senior leadership team has been incredible.
Employees across the board are taking extreme ownership and there is a strong compelling vision of the future.
Peter Drucker once said, “Culture eats strategy for breakfast” and this major beverage distributor is a shining example of the truth in that statement. They have always been a top player in their industry with winning strategies, but the moment they spent most of their time developing their culture and the behavioral change needed in order to get to the next level, powerful organizational shifts started to take place.
This is just the beginning for this organization. Culture is the name of the game.